Top 10 Report

HFS Pega Service Providers Top 10 2021

November 15, 2021

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The report highlights the overall rankings for all participants and the leaders for each sub-category. It focuses on ongoing services as defined by our Pega services value chain.

  • The inaugural HFS Pega Services Top 10 2021 report assesses the dynamics across the emerging Pega ecosystem. Pega targets customer engagement and operational excellence. Its core Pega platform is a suite of applications for customer relationship management, digital process automation, and business process management.
  • The HFS Pega Services Top 10 2021 report examines 12 service providers across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the overall rankings for all participants and the leaders for each sub-category. It focuses on ongoing third-party services as defined by our Pega services value chain.
  • This report also includes detailed profiles of each service provider, outlining their overall and sub-category rankings, provider facts, and detailed strength and development opportunities.
  • We based this Top 10 research on interviews with 34 enterprise services clients from the Global 2000, in which we asked specific questions about the innovation and execution performance of the service providers we assessed. We augmented the research with information collected in Q3 2021 through provider RFIs, structured briefings, networking events, and publicly available information sources.

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