Top 10 Reports

HFS Top 10 Cognitive Assistant Service Providers



A new wave of services, powered by the change agents of smart analytics and artificial intelligence (AI), is on the horizon. One application has been to create cognitive assistants that can execute on business outcomes and impact enterprise operations; these cognitive assistants are part of the realm of services that are poised to help create more agile, predictive, and customer centric organizations, as we have outlined in our HFS Digital OneOffice conceptual framework.


In this inaugural research, we explore the emerging market in the provider ecosystem for services that we call cognitive assistants—the intelligent, automated interactions that replace or augment human customer-facing transactions and processes or internal enterprise interactions and processes. The 2018 Cognitive Assistant Service Providers Report provides a market overview and evaluation of the leading service providers in this space. This includes their strengths and development opportunities.



  • What are cognitive assistants and why companies are experimenting with and deploying these solutions
  • Key findings from our research including examples of key customer engagements for cognitive assistants
  • The strengths and challenges to take into consideration for the service providers including their capability, successes to date, and vision


Accenture, Cognizant, Concentrix, Convergys, CSS Corp, DXC, EXL, Genpact, HCL, IBM, Infosys, LTI, Sitel, Sutherland, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS

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