HFS Top 10 High-Tech Service Providers 2019

WHAT THIS TOP TEN REPORT COVERS

Companies in the high-tech sector are enabling much of the innovation and change occurring across all industries with their products and services while simultaneously pivoting their businesses to ensure they remain relevant and competitive. There is immense pressure on established tech firms to become more nimble, while digital natives are expected to stay ahead of the curve. In either case, it takes an ecosystem to achieve success. In a first of its kind report, the HFS Top 10 High-Tech Service Providers, 2019 report examines the role service providers play in the evolving high-tech industry. We assessed and rated the industry-specific service capabilities of 13 service providers across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the overall ratings for all 13 participants and the top five leaders for each sub-category. This report also includes detailed profiles of each service provider, outlining their overall and sub-category rankings, provider facts, and detailed strength and weaknesses.

WHAT YOU’LL KNOW AFTER READING

Readers will gain insight into:

• Who are the leading providers of industry-specific services to the high-tech sector, ranked overall and across key execution, innovation, and voice of the customer criteria
• What are the strengths, weaknesses and capabilities of each of the 13 providers included in the study via detailed profiles • Provider capabilities across the high-tech services value chain and depth of experience by specific service offerings
• Major study findings on the state of the high-tech services market including customer satisfaction, the role of 360-degree relationships, and the evolution of offerings to meet the discerning needs of high-tech clients

SERVICE PROVIDERS WE DISCUSS

Accenture, Arvato, Cognizant, EPAM, Genpact, HCL, IBM, Infosys, Sutherland, Sykes, TCS, Tech Mahindra, and Wipro