Top 10 Report

HFS Top 10 RPA Service Providers 2018

November 1, 2018

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Robotic Process Automation (RPA) has emerged as a powerful change agent, with enterprises around the globe embracing it as a means to automate manual processes and create a bridge to a digital future. Despite signs of vibrant growth such as the latest billion+ valuations of the most prominent RPA software firms, RPA is still a nascent market with enterprise strategies continuing to percolate and a notable dearth of experienced talent. In a first of its kind report, the HFS RPA Services Top 10 report examines the role service providers are playing in the evolving RPA market. We assessed and rated the RPA services capabilities of 29 service providers across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the overall ratings for all 29 participants and the top five leaders for each sub-category. This report also includes detailed profiles of each service provider, outlining their overall and sub-category rankings, provider facts, and detailed strength and weaknesses.




Readers will gain insight into:

  • Who are the leading providers of RPA services, ranked overall and across key execution, innovation, and voice of the customer criteria
  • What are the strengths, weaknesses and capabilities of each of the 29 providers included in the study via detailed profiles
  • Provider capabilities across the RPA services value chain and depth of experience with the leading RPA software technologies
  • Major study findings on the state of the RPA services market including customer satisfaction, availability of talent, and lingering capability gaps




Accenture, Atos, Capgemini, Cognizant, Conduent, Deloitte, DXC, EXL, EY, Genpact, HCL, Hexaware, IBM, Infosys, KPMG, LTI, Mindfields, Mphasis, NTT DATA, PwC, Roboyo, Sutherland, Symphony Ventures, Syntel, TCS, Tech Mahindra, Virtual Operations, Wipro, and WNS

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