Top 10 Report

HFS Top 10 Travel, Hospitality, and Logistics Service Providers

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WHAT THIS TOP TEN REPORT COVERS

 

This Travel, Hospitality and Logistics (THL) Top Ten 2018 examines the services landscape for how the leading 21 providers are supporting and enabling THL companies. We analyzed the capabilities of 21 service providers across the THL value chain to develop a comprehensive analysis of industry-specific services and solutions for the THL industries.

 

WHAT YOU’LL KNOW AFTER READING

 

Readers will gain insight into:

 

  •  An understanding of provider capabilities across the THL value chain via heatmaps
  • Knowledge of recent provider developments that impact their ability to support THL clients
  • Service provider profiles on the capabilities of 21 service providers across the value chain, their global resources and operations, and insight into the strengths and development opportunities of each
  • Ranking of the 21 service providers overall, and by seven subcategories across execution, innovation, and voice of the customer

 

SERVICE PROVIDERS WE DISCUSS

 

Accenture, Arvato, CSS Corp, Cognizant, Concentrix, DXC, EPAM, EXL, Genpact, HCL, IBM, Infosys, Intelenet (now Teleperformance), Sitel, Sutherland, SYKES, TCS, Tech Mahindra, Teleperformance, Wipro, and WNS

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Authors

  • Elena Christopher | HFS Research

    Elena Christopher Chief Strategy Officer

  • Mayank Madhur Practice Leader

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