Top 10 Report

HFS Top 10 Travel, Hospitality, and Logistics Service Providers 2020

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WHAT THIS TOP TEN REPORT COVERS

This Travel, Hospitality and Logistics (THL) Top Ten 2020 examines the services landscape for how the leading 20 providers are supporting and enabling THL companies. We analyzed the capabilities of 20 service providers across the THL value chain to develop a comprehensive analysis of industry-specific services and solutions for the THL industries.

WHAT YOU’LL KNOW AFTER READING

Readers will gain insight into:

  • An understanding of provider capabilities across the THL value chain via heatmaps
  • Knowledge of recent provider developments that impact their ability to support THL clients
  • Profiles on the capabilities of 20 service providers across the value chain, their global resources and operations, and insight into the strengths and development opportunities of each
  • Ranking of the 20 service providers overall, and by seven subcategories across execution, innovation, and voice of the customer

SERVICE PROVIDERS WE DISCUSS

Accenture, Capgemini, Coforge, Cognizant, Concentrix, EPAM, EXL, Genpact, HCL, Hexaware, IBM, Infosys, Sitel, Sutherland, SYKES, TCS, Teleperformance, Telus International, Wipro, and WNS

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