WHAT THIS Top 10 REPORT COVERS
In the 2020 HFS Salesforce Services Top 10 Report, we analyze the capabilities and vision of eleven service providers. This includes their skills across the HFS Salesforce Services Value Chain of: Plan, Implement and Manage services.
WHAT YOU’LL KNOW AFTER READING
• Market Trends for the Salesforce Services market
• Strengths and opportunities for the service providers covered in the analysis.
KEY MARKET DYNAMICS
• Help clients to maximize investments: There are continued opportunities to help clients to maximize their existing investments in Salesforce. Issues include clients not using or not even knowing everything they have bought. Many large enterprises have several Salesforce instances, often because an individual business unit has independently invested in Salesforce. Service providers can position as a strategic advisor and offer ROI and governance assistance.
• Position Salesforce in the client’s CRM strategy: Salesforce is positioning all solutions as belonging to a platform, rather than individual Salesforce cloud modules. Service providers have opportunities to take this one step further and position client initiatives in their overall CRM strategy. This elevates a technical engagement to a business solution.
• Prioritize change management: Organizational change management is an important consulting and implementation service. Clients should not underestimate the importance of user adoption during Salesforce deployments to ensure success.
WHO SHOULD READ THIS REPORT
Executive leaders and business unit leaders, technology leaders, advisors and outsourcing managers in all industry sectors.
SERVICE PROVIDERS WE DISCUSS
Accenture, Appirio (a Wipro company), Bluewolf (an IBM company) Capgemini, Cognizant, Deloitte, Infosys, NTT DATA, PwC, TCS, Virtusa Corp.
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