The travel and hospitality segments have been in flux—deeply impacted by revenue depletion—while the logistics industry has faced surges in demand amid challenging circumstances. Companies in these segments have found their burning platform to embrace disruption and thoroughly re-invent their mission and purpose. This has been a time that has tested the service provider and client partnerships; those with deep industry expertise and a true partnership approach will help their customers find their path forward and emerge stronger.
This industry primer takes a deep dive into the market dynamics of the most heavily disrupted industry sectors of the past year. We provide insights on market performance, demand and supply-side trends for IT and business services, adoption of emerging technology solutions and more. This is a must-read for travel, hospitality and logistics enterprise stakeholders and providers of services to this segment.
Service providers covered are:
Accenture, Capgemini, Cognizant, Concentrix, EPAM, EXL, Genpact, HCLL, Hexaware, Infosys, IBM, NIIT, Sitel, Sutherland, Sykes, TCS, Teleperformance, Telus, Wipro, WNS
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