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HfS Research concluded extensive research into the banking and financial services BPO market in Q3 2012. We held exhaustive briefings and interviews with key service providers and discussions with buy-side organizations to understand major issues and provider capabilities.
This document includes profiles from ten key service providers with information that will help buyers understand the providers’ new capabilities and focus areas. Profiles include key BFS BPO services offered, the number of employees servicing BFS clients on industry-specific processes, client and acquisition details specific to the segment.
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