OneOffice Vendor Assessment: Concentrix 2019

WHAT YOU’LL KNOW AFTER READING

This is a comprehensive, enterprise-focused analysis of Concentrix that provides information on it’s business strategy, key financials, contract analysis, representative customer base, and geographic scope along with strengths, weaknesses, and key strategic directions. The content of this report is drawn from previously published HFS reports featuring Concentrix and considers all IT and business process-focused services that support the HFS OneOffice framework.

WHAT THIS ONEOFFICE VENDOR ASSESSMENT COVERS

The following topics are covered in detail:

• Strategy Strengths and weaknesses
• Industry and horizontal offerings
• Blueprint performance: Top-10 performance covered from 2014 to 2018*
• Financials Location capabilities
• Contract analysis

KEY SERVICE PROVIDER DYNAMICS

Concentrix, a wholly owned BPO subsidiary of SYNNEX Corporation, has systematically grown with key acquisitions such as IBM’s Customer Care Services Business (2013), the Minacs Group (2016), and, most recently, Convergys Corporation (2018). These acquisitions have added considerable size and scale and a strong foothold in industry-specific services.

Concentrix has highly engaged leadership and employees who focus on creating a great experience for their customers. Concentrix is also working with clients to create hybrid contracts that balance headcount, transaction, and outcome/reward. Clients appreciate the way Concentrix incorporates customer feedback, implements continuous improvement initiatives, and is open to flexible pricing models that meet client needs. The transaction-based pricing model is most prevalent.

WHO SHOULD READ THIS REPORT

• Sourcing managers
• Procurement professionals
• Influencers at enterprise buyer organizations
• Outsourcing advisors
• Industry analysts