This report provides a detailed analysis of public sector contracts worldwide by service types, geographies and tenure.
Key findings are:
1. Public sector was the major consumer in the ITO-BPO outsourcing market, thus contributing 22% for the year 2017. 81% of the contracts were from ITO services for public sector in the last year
2. Public sector contributed an estimated total contract value of $63.8 billion and annual contract value of $11.4 billion in 2017. The number of public sector contracts had significantly grown in each quarter of 2017 except the Q4
3. ADM and digital services were the key drivers of the ITO services in public sector followed by infrastructure services. Government BPO and HRO are the key drivers of the BPO services
4. 42% of public sector deals are digital, cloud (37%), and security (21%) were driven the digital services followed by analytics and mobility
5. Unites States lead the public sector deals by 56% in 2017 followed by UK & Ireland and Australia.
Register now for immediate access of HFS' research, data and forward looking trends.
Get Started
If you don't have an account, Register here |
With the exception of our Horizons reports, most of our research is available for free on our website. Sign up for a free account and start realizing the power of insights now.
Our premium subscription gives enterprise clients access to our complete library of proprietary research, direct access to our industry analysts, and other benefits.
Contact us at [email protected] for more information on premium access.
If you are looking for help getting in touch with someone from HFS, please click the chat button to the bottom right of your screen to start a conversation with a member of our team.
