HfS Blueprint Snapshot: RPA Providers

WHAT THIS BLUEPRINT SNAPSHOT REPORT COVERS

In the 2017 RPA Blueprint Snapshot, we cover the innovation in service delivery with a focus on RPA, Cognitive Computing, and AI. The aim is to drive a more holistic understanding of automation at large and RPA in particular, and to understand how providers are driving RPA across a diverse set of use case and into new scenarios such as Application Management.

KEY MARKET DYNAMICS

• “Free RPA” products won’t disrupt the market: WorkFusion’s “RPA Express” will not disrupt the market, but might impact valuations as part of M&A activities.
• Exponential growth is setting in below the radar: Despite a lack of stakeholder management and communication, the scale in deployments is increasing strongly with the market moving toward transformational projects
• Lack of definitions and the common language: Even though nothing is defined, the common denominator (and at the same time, the lever for disruption) is the de-coupling of service delivery from labor arbitrage. At the same time, there is lots of smoke and mirror, in particular, the blurring differences of RPA vs. RDA and the necessity to code and script when deploying projects
• Disruption is nigh: the Disruption will happen not just in the long-term future or in back-office or offshore activities. Instead, the disruption will encompass the entirety of knowledge work.

WHO SHOULD READ THIS REPORT

Executive leaders and business unit leaders, shared services and outsourcing and procurement managers, advisors, investors who have responsibilities in building out service delivery capabilities.

RPA PROVIDERS WE DISCUSS

Automation Anywhere, AntWorks, Blue Prism, Contextor, Kofax Kapow, Kryon Systems, NICE, Novayre, OpenConnect, Pega, Redwood, Softomotive, Uipath, WorkFusion

WHAT YOU’LL KNOW AFTER READING

Readers will get a deeper understanding of the dynamics in RPA and where the market really is at. Equally into how providers are aligning, packaging, building, partnering, and acquiring capabilities to decouple service delivery from labor arbitrage. You’ll also gain some insight into the capability, culture and investment priorities of these RPA providers. We share insights and best practices of the early deployments of RPA. And we outline the strengths, investment priorities and challenges to take into consideration regarding the RPA providers we covered. Finally, we provide an outlook for how the RPA market could evolve.