October 20, 2014
HfS recently attended Sitel’s analyst day event that included sessions not only with the company’s executive leadership team, but a wide selection of executives from client organizations and analysts. A large proportion of the discussions we had at the event revolved around the future of customer experience management (CEM), and the ways in which the market (and Sitel) need to prepare for growth. Technology integration was a prominent theme, and in this POV, we discuss the approach and progress that this service provider is making and its implications for competitors and clients.
If there is one lesson we will eventually take from COVID-19, it’s the paranoia that government and business leaders now live with: the constant fear that a crisis like this could ever catch them cold again. This paranoia must spur...
Migrating to cloud applications can achieve speed, flexibility, and ease of management of IT environments. However, it can also be a mammoth undertaking technically and organizationally. A merger, acquisition, divestiture, or end of life of a legacy system presents an...
