Competitive Intelligence

SoftServe: Services Capabilities for HCP, 2026

The SoftServe: Services Capabilities for HCP, 2026 profile is for health system CIOs, digital transformation leaders, and clinical engineering executives evaluating engineering-led provider transformation partners.

HFS Horizons placement grid plotting service providers across three horizons against two axes. The left vertical axis, innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The right vertical axis, value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. SoftServe is placed in Horizon 2 Enterprise Innovator. The accompanying callout summarizes SoftServe as clinical-first engineering that accelerates provider transformation. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about SoftServe’s HCP services capabilities

Information panel divided into five blocks summarizing SoftServe's HCP services profile. The first block, relevant M&A and partnerships, lists recent M&A from 2022 to 2025: Hoverstate in 2022, an engineering firm focused on design thinking-driven custom portals and Pega workflow automation. Its partnerships are AWS, Google, Microsoft, NVIDIA, and Salesforce. The second block, key clients, states a client count of 65, with key clients not disclosed. The third block, global operations and resources, states a headcount of 1,000 or more, with 49 global offices in 15 countries across EMEA, North America, LATAM, and Asia. The fourth block, flagship internal IP, lists six entries: Human360 Digital Experience Platform; Digital Health and Therapeutic Framework; Connected Health; Omnichannel Enablement; Decentralized Clinical Trials Accelerator; and Pharma Companion App. The fifth block, sustainability meter, is a gauge dial reading from Low through Medium to High, with the needle pointing to Medium. Source: HFS Research, 2026.

Source: HFS Research, 2026

SoftServe’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Two-part assessment slide accompanied by a horizon ribbon on the left that marks SoftServe's placement in Horizon 2 Enterprise Innovator, between Horizon 3 Market Leader above and Horizon 1 Disruptor below. The first part lists strengths across six dimensions. Value proposition: engineering-led digital transformation, with an emphasis on clinical workflow AI, digital front door modernization, interoperability and data engineering, cloud modernization, and experience design. Capabilities: addresses some elements of the provider value chain with a focus on digital front, patient services, referral management, RCM, and disease-specific clinical support. Go-to-market: consulting-led with a partner ecosystem built on capabilities and innovation to address health systems and AMCs through multiple contractual models. Outcomes: reduced operation cost through improved efficiencies, enhanced provider experience with advanced surgical support, and impacted health outcomes with predictive analytics by identifying high-risk patients by cohorts. Innovation: an engineering-centered enterprise framework driving horizontal solutions being applied to healthcare, augmented with co-innovation with clients and partners. Customer: called out for the global delivery network that makes support agile and scalable. The second part lists development opportunities across five dimensions. Capabilities: expanding value creation across the provider value chain must remain the objective as provider-buyer behavior shifts towards vendor consolidation. Outcomes: quantify business outcomes across the quadruple aim to enhance buyer resonance. Innovation: a healthcare-specific innovation framework must be part of the next evolution of innovation to ensure purpose-built creation of value. Customer: attributed case studies in the public domain and co-innovation that can be published will continue to be a critical reflection of the quality of customer relationships. Partner: develop a diversified partner ecosystem that includes domain experts, differentiated specialists, and clinical leaders to augment foundation technology leaders. Source: HFS Research, 2026.

Source: HFS Research, 2026

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