Point of View

State of the Industry 2013: Banking and Financial Services (BFS) Summary

March 29, 2013

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Updated January 2013


  • Respondents were 1355 stakeholders across enterprise buyers, service providers and consultant/influencer organizations.
  • This survey was conducted with the support of KPMG
  • The aim of the survey was to understand their views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business processes outsourcing (BPO)
  • This presentation’s focus is on the Banking and Financial Services (BFS) industry results



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