This presentation focuses on insurance buyers’ views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business processes outsourcing (BPO). The results are based on the HfS State of Outsourcing study 2013, updated January/February 2013 with the support of KPMG, including responses from 1355 stakeholders across enterprise buyers, service providers and consultant/influencer organizations.
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