Much of the recent market coverage on RPA has been on the technology and its potential to impact service delivery and the outsourcing market. There has been less coverage on what it takes to be successful with an RPA deployment inside of an enterprise. As it turns out, there isn’t one way to implement RPA either nor one way to capture the benefits.
In this PoV, HfS examines two different models for deploying Automation Anywhere’s RPA technology at scale within an advanced and successful SSC/GBS environment as identified after site visits with the Australia and New Zealand Banking Group (ANZ) in Bangalore and AT&T in Dallas.
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