Explore our latest research, analysis, and thought leadership.
June 22, 2015Attending Dell's latest analyst and adviser day, HfS got a glimpse into one of the reasons the company's services arm is well positioned to excel in the current
June 21, 2015The new Procurement As-a-Service Blueprint looks at the changes that have arisen in this market since our initial Blueprint in 2013 across a record 18
June 19, 2015Trust is the cornerstone of any economy. In an increasingly digital market, can brands and service providers translate "security" into "digital trust" to the to
June 19, 2015The journey into the As-a-Service Economy is a risky one with many bumps to be hit on the road ahead. Organizations not only run the risk of being disrupted
June 19, 2015Approximately 3 in 4 pharma & healthcare participants rank “Intelligent Data”—realtime applied analytics models, techniques, & insights from big having
June 18, 2015"What's in a name?" asked Shakespeare in Act II, Scene II of "Romeo and Juliet" and we at HfS are asking the same question ourselves as we evaluate services
June 15, 2015An overwhelming majority of insurance executives (80%) believes that their BPO provider should embed digital capabilities in insurance operations, with 21% and
June 12, 2015The discussions around RPA are rapidly advancing, reflecting an increased market maturity as concepts quickly evolve into actual solutions.
June 10, 2015During its recent industry analyst and advisor day in Boston, HfS analysts were invited to “reimagine” Genpact—to form a fresh picture of what it could by
June 09, 2015ignio™ stamps TCS’s proprietary footprint onto the autonomics market and brings capabilities for the technology provider to share direct with clients as as
June 09, 2015HP recently outlined their vision for the two publicly traded companies it will be split into this year. For the enterprise side, the message was one that will
June 08, 2015This POV looks at how the addition of empathy and deep human understanding are two crucial components of being creative in utilizing the concept of design
June 08, 2015KPMG has recognized that at the breakneck pace of the analytics market, it needs to place its bets carefully and play in its sweet spots. Its asset-led growth
June 04, 2015Will a whole industry of service providers and all the jobs they provide be wiped out by the forces of automation? We don't think so as we can find examples in
June 02, 2015This webinar replay looks at how to align your IT service provider relationship to meet today's new demands.
June 01, 2015This POV analyzes the 24 deals announced in May for the key lessons to be learnt and for their alignment to the recent HfS research.
May 29, 2015With the emergence of the As-a-Service Economy, we have an opportunity to change the profile of the healthcare BPO professional for greater connection with in
May 29, 2015Digital transformation requires a very different sales approach - one that goes beyond solution selling to one built on trust. Here’s why and the implications
May 28, 2015BPO service providers that are preparing for the arrival of the "As-a-Service Economy" need to look at their strategies for growth and perhaps undertake 8 by in
May 27, 2015The market for RPA and Autonomics is getting more crowded with new players entering the fray adding to the blurred perception owing to a lack of education by
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