Explore our latest research, analysis, and thought leadership.
January 13, 2012Through the Business Platform Map™ 2012 survey results, buyers, vendors and investors will be able to track, measure and assess the changing services business
January 03, 2012Rare among its competitors in that it has a standalone security practice, Wipro has considerable breadth of offerings, a wide-ranging global geographic of staff
January 03, 2012This RapidInsight™ describes the scope of services Chief Procurement Officers are purchasing and the results they are achieving, while explaining why have of
January 03, 2012More than 280 hard core procurement professionals attended ProcureCon Indirect East held in Atlanta, Georgia. Based on discussions with attendees and event this
January 03, 2012Debating why legacy software providers are retaining their stickiness with traditional services providers, we highlight some of the significant Business and are
December 31, 2011For our Price Indicator clients, HfS has published the Q4 edition of the ADM Quarterly Price Bulletin. The bulletin includes several pages of key ADM pricing
December 31, 2011For our Price Indicator clients, HfS has published the Q4 edition of the BPO Quarterly Price Bulletin. The bulletin includes several pages of key BPO pricing
December 22, 2011We present our predictions for 2012.
December 18, 2011Slides from HfS Research-Wells Fargo Securities webcast, presented by Phil Fersht, Ed Caso and Esteban Herrera. Discussions include the key outsourcing dynamics
December 15, 2011This year’s State of the Outsourcing Industry in 2011 report delves into how mind-shifts towards outsourcing are changing during a time where we have from
November 16, 2011A service provider’s account manager may be the most important position on the account team. HfS Research conducted a series of interviews with buyers and to
November 11, 2011Turning processes on their heads to align them with corporate strategy is a challenge for the best of business leaders.Yet, the benefits of implementing a (GBS)
November 11, 2011HfS Research recently attended an analyst event hosted by Kenexa, a leading provider of recruiting and talent management solutions. Kenexa has grown rapidly and
November 04, 2011This exhaustive study maps the service, quality and scale of the Latin American market, principally for buyers and influencers to understand what Latin America
October 31, 2011Instead of fixing things first, you outsourced your junky processes almost completely intact. Now in the (hopefully) capable hands of your lower cost service
October 31, 2011Although undergoing change, retailers' essence is still inventory and demand management, supply chain optimization, and meeting margins. To them, outsourcing to
October 31, 2011With the rise of customer empowerment and the increasing relevance of online social channels, CMOs are seriously considering outsourcing once unthinkable to in
October 30, 2011The analysis of responses of 1538 IT-BPO Buyers, Providers and Advisors received over July-August 2011 have proven that the initial goal of outsourcing, to out
October 11, 2011Business Platforms are the future of business process outsourcing and represent the true fusion of the benefits provided by standardized business processes, and
October 11, 2011Price benchmarks provide a host of benefits to both buyers and providers. With so much at stake, why do so few buyers and providers invest the time and energy
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