Research & Insights

Explore our latest research, analysis, and thought leadership.

New from HFS

Point of View

Tech Mahindra’s inorganic growth is expanding its insurance portfolio

Acquisitions bring platform capabilities as well as two new insurtechs to Tech Mahindra’s insurance practice

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Point of View

Follow investor money—it’s leading directly to the metaverse

Those suffering metaverse hesitancy should follow the money, prioritizing better EX and CX, and enhanced data with digital twins.

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Highlight Report

Accenture’s investment ecosystem offers enterprises a bridge to the metaverse

Accenture puts $100m where its metaverse mouth is, taking strategic investments in a range of metaverse-enabling tech vendors.

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Data Viewpoint

Enterprise leaders shifting BPO focus from cost savings to better business Outcomes.

Enterprise leaders now recognize the need to expand BPO services to include end-to-end processes and enterprise-wide data flows. 

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Data Viewpoint

Business leaders want BPOs to turn data into an asset and find hidden value

Enterprise leaders seek ways to maximize their data’s value to find new sources of value and create insights for decision-making

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Highlight Report

Rainbird makes complex privacy risk assessment a seamless experience

Complex processes need scalable decision engines that can easily cut through complexity, and Rainbird delivers on its promise.

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Point of View

Media holds a solution to the sustainability emergency. It must use it now

The media industry must treat the climate and sustainability emergency… like an emergency.

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Highlight Report

Wipro’s EMaaS smartly optimizes for modular Medicaid and commercial plans

Wipro’s EMaaS platform is a solution addressing state and commercial health plans’ current needs.

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Highlight Report

BUXOM Cosmetics plumps for Publicis Sapient to pay more than metaverse lip service

Publicis Sapient’s metaverse pipeline is bearing fruit, evidence that CMOs are increasingly ready to dive into the metaverse.

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Highlight Report

Unlock your automotive data to win—Accenture helps Renault shapeshift auto insurance.

CIOs and data officers must look beyond their organizations toward their wider ecosystem for new sources of value.

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Horizons Report

HFS Horizons: The Best Service Providers for Retail Banks, 2023

This report assesses 21 service providers in terms of the value they provide to their retail banking clients.

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Point of View

Finance Superheroes leverage the OneEcosystem mindset to vault ahead of the competition

Only 12% finance organizations have realized their ambitions. What are these Superheroes doing differently?

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Market Impact Report

How India can rise to the challenge of developing a winning talent ecosystem

We surveyed 300 leaders from Global 2000 enterprises and 600 full-time India-based employees of leading service providers.

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Highlight Report

Utegration acquisition burnishes Cognizant’s SAP Chops

Cognizant goes beyond its key verticals with Utegration acquisition for SAP transformation.

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Point of View

Tech powered by Ayushman Bharat Digital Mission will improve health outcomes

The ABDM launched by the Indian government in September 2021 intends to make healthcare more accessible and affordable.

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Point of View

Pharma spin-offs need an ecosystem play to realize their targeted benefits

Pharma spin-offs must explore partnerships with suppliers to address opportunities for process reengineering and transformation.

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Highlight Report

TCS enables enterprise productivity optimization with its Agile BPO practice

TCS is one of few professional service providers adopting Agile practices within business process operations (BPO).

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Point of View

Transparency is the only way for oil and gas companies to regain trust

An ecosystem of partners could coalesce around one major oil and gas firm that discloses its imperfect transition plan.

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Highlight Report

Comprehensive data management enables decision-making for CIO and CFO functions

Syniti drives business outcomes through data quality solutions.

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Market Impact Report

Ericsson shows how to harness OneOffice foundations to build your Horizon 3 future

ICT giant Ericsson shows how to build on HFS One Office™ foundations to take the leap to an HFS Horizon 3 organization.

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