Divya Iyer

Practice Leader

Divya Iyer is a practice leader for HFS Research, leading industry analysis of banking and financial services and covering the intersection of technology, business, and financial services. She works closely with service providers, financial services enterprise clients, and the broader supporting ecosystem to actualize their goal of articulating the business impact and unlocking value in these relationships. In her two decades of experience, Divya has gained expertise in IT and business services and researched emerging and established digital business models, technologies, startups, and business solutions suppliers.

She focuses on the financial services industry in banking, capital markets, equity research, financial modeling, data analysis, client management, and strategic project development. Prior to HFS Research, Divya spent several years at Copal Amba, a Moody’s Analytics subsidiary, covering the insurance and banking sectors for the US and Asia-Pacific markets. She also supported business development activities for the quantitative research division. She has worked with fintech start-ups, leading delivery and strategic growth for their AI solutions platforms.

Divya earned her master’s degree in finance and management, with distinction, from the University of Glasgow. She lives in Bangalore with her husband and son. Divya is an avid reader of spiritual books. She is passionate about travel and food and loves indulging in home décor and interiors.

Watch Divya discussing about HFS Horizons: Cards and Payments Service Providers, 2023

Content By Divya Iyer

Point of View

Bank CXOs, stop the enterprise-debt bleed and plug the drain now

Bank CXOs must measure enterprise debt rigorously.

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Highlight Report

Institutional complexity is killing your growth; here’s how to fight back

Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.

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Point of View

Mortgage leaders, escape the hire–fire trap and rebuild mortgage ops for AI now

Our Horizons evaluation encompassed 15 service providers, drawing insights from 40 lenders and partners that contract with them.

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Data Viewpoint

Mortgage lenders must tackle legacy tech debt to unlock growth and resilience

Mortgage lenders shows they are chasing profitability, loan growth, and CX, but legacy tech and data debt are major obstacles.

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Highlight Report

Insurers, stop asking ‘why AI’ and start proving ‘how’

To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.

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Market Impact Report

Reinvent L&A for the AI-digital era with the next-gen BPS model

HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.

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Highlight Report

Modernize your TPA operations with a scalable, cloud-native blueprint for L&A

Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.

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Highlight Report

Enterprises serious about AI need a partner to deliver the AI

Altimetrik helps enterprises cut through complexity and build the foundational capabilities.

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