Senior Analyst
Krupa KS is a senior analyst for HFS Research. She supports the firm's research initiatives across several key categories: customer experience, retail and CPG, supply chain, and travel and hospitality. Her responsibilities include IT and business process outsourcing contracts data collection, and analysis of various service lines.
Before joining HFS, Krupa had several years of experience in business research and analysis with Excellence4U Research Services and FutureCorp Consulting. As a member of the market research team, Krupa's responsibilities involved secondary research for company profiling, industry analysis, and competitive analysis. At Excellence4U, she also worked with the technology mapping team that learned about clients' businesses and how products were used by the target audiences, which helped her clients better understand the needs of their customers.
Krupa earned a bachelor’s degree in electrical and electronics engineering from Visvesvaraya Technological University. She loves exploring new places, trekking, and reading novels.
January 2, 2023 A look at how Genpact performed in the HFS Horizons: Retail and CPG Service Providers, 2023
December 15, 2022 This Horizons report examines the Automation capabilities of the 18 leading service providers.
November 29, 2022 CX leaders realized the importance of balance between data, technology, and people to drive successful CX transformation.
November 2, 2022 Balance both the physical and virtual worlds for brand experience.
October 14, 2022 Another quarter ends (Q3 2022) - and another six exciting new HFS Hot Vendors land for you to discover.
July 19, 2022 Our latest cohort of HFS OneOffice/OneEcosystem Hot Vendors
June 14, 2022 Travel, Hospitality, and Logistics was drastically impacted due to the COVID-19 pandemic. This has opened doors for a massive shift to Travel, Hospitality, and
April 4, 2022 TTL enterprises are planning to make huge investments in cybersecurity-, AI-, and process mining-related technology services in 2022.
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