Retail and consumer packaged goods (RCPG) firms have shared and unique goals. Both categories of firms are aiming for digital transformation initiatives that involve re-designing operations, cloud migration, and change management. On the one hand, retailers are trying to sharpen their unified commerce proposition by getting a 360-degree view of customers and providing them with a similar and consistent experience across channels (e.g., physical stores, e-commerce, social commerce). On the other hand, CPG firms are striving for intelligent manufacturing operations and a modernized (connected and autonomous) supply chain.
HFS Horizons Report: Retail and CPG Service Providers, 2023 assesses how well service providers are helping their Retail and CPG clients embrace innovation and realize value.
Starting with this Horizons report, HFS will showcase Trailblazers—standout, best-in-class players from across the three Horizons. Trailblazers exemplify the why, what, how, and so what assessment criteria, yielding truly exceptional value for enterprises and partners for a particular Horizon.
Note: All service providers within a Horizon are listed alphabetically.
Source: HFS Research, 2023
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