Taking a OneOffice approach to enterprise operations requires a shift to focus on both the human elements of business and intelligent technology to support human experiences. We’ve been following the development of ‘cognitive assistants’ and their role in this shift for several years, but this discussion has recently accelerated and matured. Advanced conversational tools in the enterprise are actually ‘digital associates’ that work for and with people to create better experiences across their stakeholder ecosystems.
The HFS Top 10 Digital Associates Products report assesses the developer tools and software vendor landscape across enterprise conversational tools that have learning or process execution capabilities.
We assessed and ranked the capabilities of 13 digital associate products across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the Top 10 overall rankings for the participants as well as rankings at a sub-category level.
WHAT THIS TOP TEN REPORT COVERS
Taking a OneOffice approach to enterprise operations requires a shift to focus on both the human elements of business and intelligent technology to support human experiences. We’ve been following the development of ‘cognitive assistants’ and their role in this shift for several years, but this discussion has recently accelerated and matured. Advanced conversational tools in the enterprise are actually ‘digital associates’ that work for and with people to create better experiences across their stakeholder ecosystems.
The HFS Top 10 Digital Associates Products report assesses the developer tools and software vendor landscape across enterprise conversational tools that have learning or process execution capabilities.
We assessed and ranked the capabilities of 13 digital associate products across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the Top 10 overall rankings for the participants as well as rankings at a sub-category level.
WHO SHOULD READ THIS REPORT
Business unit, IT leaders, and process optimization leaders interested in digital transformation and automation across all industries.
WHAT YOU’LL KNOW AFTER READING
Readers will gain insight into:
PRODUCTS COVERED
Amazon Lex, Artificial Solutions, Avaamo, Conversable (Liveperson), Dialogflow (Google), eGain, IBM Watson, Inbenta, IPsoft, Kore.ai, LUIS (Microsoft), Nuance, and Reply.ai
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