Top 10 Report

HFS Top 10 Digital Associate Products

Taking a OneOffice approach to enterprise operations requires a shift to focus on both the human elements of business and intelligent technology to support human experiences. We’ve been following the development of ‘cognitive assistants’ and their role in this shift for several years, but this discussion has recently accelerated and matured. Advanced conversational tools in the enterprise are actually ‘digital associates’ that work for and with people to create better experiences across their stakeholder ecosystems.

 

The HFS Top 10 Digital Associates Products report assesses the developer tools and software vendor landscape across enterprise conversational tools that have learning or process execution capabilities.

 

We assessed and ranked the capabilities of 13 digital associate products across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the Top 10 overall rankings for the participants as well as rankings at a sub-category level.

 

WHAT THIS TOP TEN REPORT COVERS

 

Taking a OneOffice approach to enterprise operations requires a shift to focus on both the human elements of business and intelligent technology to support human experiences. We’ve been following the development of ‘cognitive assistants’ and their role in this shift for several years, but this discussion has recently accelerated and matured. Advanced conversational tools in the enterprise are actually ‘digital associates’ that work for and with people to create better experiences across their stakeholder ecosystems.

 

The HFS Top 10 Digital Associates Products report assesses the developer tools and software vendor landscape across enterprise conversational tools that have learning or process execution capabilities.

 

We assessed and ranked the capabilities of 13 digital associate products across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the Top 10 overall rankings for the participants as well as rankings at a sub-category level.

 

WHO SHOULD READ THIS REPORT

 

Business unit, IT leaders, and process optimization leaders interested in digital transformation and automation across all industries.

 

WHAT YOU’LL KNOW AFTER READING

 

Readers will gain insight into: 

 

  • What are digital associates and their various building blocks and how they are being used in the enterprise
  • The leading digital associates products on the market, ranked overall and across key execution, innovation, and voice of the customer criteria
  • What are the strengths and development needs and capabilities of each of the 17 providers included in the study via detailed profiles

 

PRODUCTS COVERED

 

Amazon Lex, Artificial Solutions, Avaamo, Conversable (Liveperson), Dialogflow (Google), eGain, IBM Watson, Inbenta, IPsoft, Kore.ai, LUIS (Microsoft), Nuance, and Reply.ai

 

 


HFS Top 10 Digital Associate Products

$2,500.00
(36 Pages)

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