HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers 2019

WHAT THIS TOP TEN REPORT COVERS

The 2019 HFS Top 10 Banking and Financial Services (BFS) Sector Service Providers report examines the role service providers play in the evolving BFS industry. We assessed and rated the industry-specific service capabilities of 26 service providers across a defined series of innovation, execution, and voice of the customer criteria. The report highlights the overall ratings for all 26 participants and the top five leaders for each sub-category. This report also includes detailed profiles of each service provider, outlining their overall and sub-category rankings, provider facts, and detailed strengths and weaknesses. The inputs to this process included a detailed RFI process conducted with 26 service providers, reference checks with 205 BFS clients, briefings with leaders of BFS practices within service providers, HFS surveys with 350 Global 2000 enterprises, and publicly available information sources.

WHAT YOU’LL KNOW AFTER READING

• What are the evolving trends in the banking and financial services sector and how providers of industry-specific IT and business process services need to respond to morphing client needs

• How the role of BFS service providers has shifted from support vendors to enablement partners, with a growing expectation to deliver a curated mix of IT capabilities and business domain knowledge that achieve business results.

• Why providers are striving to deliver more to their BFS client than operational efficiencies • Detailed insights into the sub-segment capabilities of service providers serving the BFS industry

SERVICE PROVIDERS COVERED

• Accenture

• Alorica

• Capgemini

• Cognizant

• Concentrix

• Conduent

• DXC

• EPAM

• EXL

• FIS Global

• Genpact

• HCL

• Hexaware

• IBM

• Infosys

• Mphasis

• NIIT Tech

• Sitel

• Startek

• Sutherland

• Synechron

• TCS

• Tech Mahindra

• Teleperformance

• Wipro

• WNS