2025 was the year Services-as-Software™ became reality. Enterprises moved from experimentation to execution, turning AI, automation, and data into measurable outcomes. Agentic systems began reshaping how work gets done, and the most successful organizations proved that transformation only works when humans lead with intent.
In this webinar, HFS leaders Phil Fersht, Saurabh Gupta, and Dana Daher discussed what we’ve learned this year and what’s emerging next.
Watch the replay + download the presentation
Key takeaways
The future isn’t waiting. Will your enterprise be ready? Start the conversation.
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