HFS RESEARCH WEBINAR

Looking back to look forward: What 2025 taught us and where 2026 is taking us

December 9, 2025 | 10:00 am - 10:45 am EST | Via Zoom

2025 was the year Services-as-Software™ became reality. Enterprises moved from experimentation to execution, turning AI, automation, and data into measurable outcomes. Agentic systems began reshaping how work gets done, and the most successful organizations proved that transformation only works when humans lead with intent.

Join Phil FershtSaurabh Gupta, and Dana Daher for a forward-looking discussion that connects what we’ve learned this year with what’s emerging next.

When: December 9, 2025
Time: 10:00 a.m. – 10:45 a.m. ET

Register Now

What we’ll discuss

  • The biggest lessons and turning points from 2025—how Services-as-Software™ and AI reshaped enterprise ambition and execution
  • The trends HFS believes will define 2026—from agentic systems and AI-driven services to the evolving role of leadership and talent
  • A first look at the HFS 2026 research agenda and where we’re doubling down to help enterprises navigate what’s next

This session will decode the shifts that defined 2025, explore what’s on the horizon for 2026, and set the stage for how leaders can turn insight into impact in the year ahead.

Why attend

  • This isn’t another year-end recap. It’s a strategic briefing for leaders who want to understand where the world of enterprise transformation is truly heading.
  • HFS has been at the forefront of every major shift—from the rise of outsourcing to the emergence of AI-native enterprises. Join us as we define what’s next.

The future isn’t waiting. Will your enterprise be ready? Reserve your spot today and join the leaders shaping 2026.

    Register Now

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