HFS OneOffice™ Services Top 10: Data and Decisions

Welcome to the data and decisions element of our inaugural HFS OneOffice Services Top 10 series!

Driven by the pandemic, 2020 was the year enterprises recognized digital was no longer optional. 2021 and beyond offer enterprises a once-in-an-era opportunity to reinvent their businesses and how they interact with customers, employees, and partners. OneOffice is our view of what digital transformation looks like in action.

Our OneOffice Services Top 10 series assesses the digital transformation capabilities of services providers across a trio of core enabling capabilities:

• Native automation: Covering services that leverage a range of emerging technologies to create intelligent and automated workflows in the cloud enabling new “native” standards for consistent cross-functional enterprise operations.
• Data and decisions: The subject of this report, these services are designed to create a culture of data, driving new opportunities through interactions, insights, and predictive capabilities and offering the ability to access data at a speed that drives critical business decisions.
• People and process change: Focusing on capabilities in developing and integrating people and process change across the services portfolio, such as design thinking, change management, skills enablement, and process innovation to drive operations excellence.

We will issue three distinct Top 10 reports, and once complete, a master OneOffice Services Top 10 report built from them. Each evaluates the capabilities of providers based on execution, innovation, voice of the customer (VOC), and a new criteria for 2021, alignment with the HFS OneOffice model.

The Service Providers covered in this report are:
Accenture, Capgemini, Cognizant, EXL, Genpact, HCL, IBM, Infosys, TCS, Wipro, WNS

Watch an HFS Videocast overview of the HFS OneOffice™ Services Top 10: Data and Decisions here: