SaaS disrupts outsourcing, and delivers better EX, for more than 95% of global 2000

Insight gathered from 600 business and technology leaders confirms that the increasing adoption of modern software, aka Software as a Service (SaaS), is changing the way companies approach their outsourcing needs and making for better employee experiences.

The executives we surveyed in our new Pulse Survey (H2, 2021) agreed or strongly agreed those areas are where SaaS is having the biggest impact on how software is delivering business value.

• Considering ‘strongly agree’ responses on their own, the improvement to employee experience stands out – scoring 53% (vs 36% for impact on outsourcing needs). Amid the talent storm of the Great Resignation, this will be more significant than ever in 2022.
• Data from the same Pulse Survey tells us enterprise leaders are looking for SaaS tools that are domain/industry specific. 96.5% respondents either agreed or strongly agreed that they prefer SaaS tools aligned with their specific domain or industry requirements.
• Challenges our survey identified include: the rise of shadow IT (93% agree or strongly agree this is an outcome of the use of SaaS); SaaS makes it harder to budget for software (89.5% agree or strongly agree); and SaaS is impacting internal innovation (93% agree or strongly agree it means there is less need for their own development or customization).

The Bottom Line: SaaS offers enterprises greater flexibility to respond to the economic turbulence of 2022

Software firms and their products reduce the need for traditional outsourcing, offering real-time operational flexibility required to meet the inevitable wild fluctuations in demand and supply as the global economy lurches out of pandemic.  The incorporation of automation, AI, and analytics, delivered at scale with a high level of security and resiliency is changing the business services landscape. The employee and customer experience improvements resulting from this shift are leading to both top and bottom-line gains as teams are more productive, have access to the insights to get their job(s) done, and can collaborate internally or externally with greater speed to achieve their desired results.