The BPM industry is primed for some fundamental changes as the current “effort-based” model becomes more and more misaligned for clients seeking better data, better performance, and much more dynamic partnerships to not only help them operate effectively but also find new sources of value to drive growth and innovation in today’s tough macro-economic environment.
Our research on 600+ G2000 enterprises in partnership with NASSCOM proves BPM services of the future should align with the enterprise growth agenda; not just better, faster and cheaper operations.
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