Market Vision Paper

Genpact is becoming an agent of change for business services

The Business Services industry is amid a major pivot from delivering transactional processes to delivering performance-driven business value. This report delves deep into Genpact’s evolution from managing managed services to a digital transformation and analytics service provider. Genpact’s leadership commitment to championing new ways of working is helping to define the next frontier of Business Services.

Exhibit: Genpact is a completely different organization than it was five years ago

Source: Genpact, HFS Research, 2022

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