HFS Horizons: Energy and Utilities Service Providers, 2025

The energy and utilities (E&U) industry is being reshaped, and it’s a bumpy process—sometimes it seems rapid, other times much less so. That disruption goes beyond addressing the climate emergency and energy transition. Emerging technologies, including AI, physical-digital combinations such as grid upgrading, and outcomes such as creating genuinely positive customer experiences (CX) are also top of mind for enterprise business and technology teams.

This all means an economically, socially, and environmentally pivotal role for the consulting, technology, and services companies, helping enterprises meet their goals. The sphere of influence is massive. But does the ambition match?

The HFS Horizons ‘Energy and Utilities Service Providers, 2025’ report assesses how well service providers are helping their E&U clients embrace innovation and realize value across three distinct Horizons:

• Horizon 1: The ability to drive functional optimization outcomes through cost reduction, speed, and efficiency.
• Horizon 2: Horizon 1 + enablement of the OneOffice model of end-to-end organizational alignment across the front, middle, and back offices to drive unmatched stakeholder experience.
• Horizon 3: Horizon 2 + ability to drive the OneEcosystem synergy via collaboration across multiple organizations with common objectives around driving entirely new sources of value.

The report evaluates the capabilities of 23 service providers across the HFS E&U services value chain based on a range of dimensions to understand the why, what, how, and so what of their offerings.

It highlights the value-based positioning for each participant across the three distinct Horizons. It also includes detailed profiles of each service provider, outlining their provider facts, strengths, and development opportunities.

The report is global in scope and offers critical insights to enterprises of all shapes and sizes, service providers offering E&U services, and ecosystem partners.

HFS Horizons: Energy and Utilities Service Providers, 2025

Note: All service providers within a Horizon are listed alphabetically.
Source: HFS Research, 2025

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