Executive Company Profile: Genpact

Genpact has emerged as one of the “Big Four” finance and accounting (F&A) BPO brands over the last decade, breaking the mold of the traditional “Western” providers and leading the evolution of India-headquartered providers into the BPO industry. 

Today, the firm has evolved beyond its F&A roots (gained from its GE heritage) to provide leading-edge services in areas such as analytics, procurement and sourcing, and human resources, in addition to pioneering consultative expertise-driven services in process improvement and innovation for organizations. In addition, Genpact has deep industry footprints and client experience in core industries such as financial services, manufacturing and consumer goods, pharmaceuticals, and healthcare.

Unlike its competitors, Genpact does not have a multi-billion-dollar IT services business, but has a proven reputation for “IT-enabling” business processes and developing technology platforms and workflows to augment its BPO services. HfS frequently interacts with Genpact clients and can attest to the firm’s passionate focus on process excellence and the company’s dedication to its clients. Few providers can boast an approach to BPO as distinctive as Genpact’s in today’s modern era of business services.