A collection of the latest views from the HFS analyst team on artificial intelligence.
January 30, 2025This report evaluates how service providers drive innovation and deliver value across three strategic Horizons.
November 20, 2025Business leaders should redesign their GCC charters to reflect innovation and P&L outcomes, orchestrated by AI-enabled workflows.
November 20, 2025WRITER’s AI Leaders Forum revealed a speed–trust gap holding back the business benefits of rapid technological innovation.
November 20, 2025Recompose your IT workforce now as AI is ending headcount growth and redefining how humans and machines create value.
Point of View
May 26, 2021HFS is pleased to announce the launch of a seminal study that will evaluate the role and evolution of service providers and their value to life sciences This is
Market Analysis
May 21, 2021A monthly rollup of merger and acquisition activity
Highlight Report
May 21, 2021In March 2021, Cognizant agreed to acquire ESG Mobility, a digital automotive engineering R&D provider for connected, autonomous, and electric vehicles. This in
Highlight Report
May 14, 2021This Highlight discusses IBM Think from May 11, 2021. With IBM going all in on AI and Hybrid Cloud many examples shared by customers spoke to embracing with to
Point of View
April 29, 2021Business leaders must understand how and why their machines make decisions so they can maximize their data strategies.
Highlight Report
April 23, 2021Unit4's ERPx promises to be a platform to deliver business value. Here we outline the potential
Data Viewpoint
April 23, 2021Investment in automation accelerated across the board as a result of the impact of Covid-19 with Smart Analytics and RPA the biggest winners.
Point of View
April 23, 2021Genpact UK chosen as the partner to supply the AI for the crucial role of rapidly evaluating all adverse drug reactions.
Highlight Report
April 14, 2021Given the unsolved and unanticipated problems across the retail industry caused by the pandemic, TCS offers a cognitive supply chain solution as part of its and
Point of View
April 14, 2021Find out how Oracles' vision exemplifies HFS' OneOffice with an integrated suite of cloud applications and by leveraging and analyzing data for the very best in
Point of View
March 26, 2021As we begin working-from-anywhere, so we begin consuming from anywhere, adding to the range of data touchpoints and complexity of achieving a 360-degree
Point of View
March 26, 2021Pegasystems has the components to assist you in your OneOffice journey. Here we explore how.
Market Analysis
March 23, 2021This report analyses publicly announced ITMS and BPO contracts in Q4 2020 by region, service types, key verticals, main vendors and digital services.
Highlight Report
March 19, 2021Former HFS Hot Vendor Quorum becomes energy’s big beast of BPM with M&A moves to extend capabilities and footprint
Highlight Report
March 19, 2021WorkFusion is becoming a vertical champion, scaling through depth rather than breadth with industry-specific solutions and a use-case-driven approach to GTM.
Point of View
March 17, 2021Sustainability must become native to businesses and government policy. Service providers are the keys to this.
Highlight Report
February 26, 2021As the world experiences the impact of COVID-19, we attended the Infosys APAC Confluence 2021, an annual event that brought together the company’s leaders and
Point of View
February 24, 2021COVID-19 shined a spotlight on supply chains, illuminating the cracks, and in December HFS organized a digital roundtable to discuss them.
Point of View
February 17, 2021With often bewildering noise levels around automation, it is not easy to find your bearings in a foggy technology landscape. Thus, we are taking stock of the on
Data Viewpoint
February 02, 2021Findings from our recent Triple-A Trifecta Services Top 10 show that enterprises are just getting started in their combined us of these critical change agents -
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