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A collection of the latest views of the HFS analyst team on automation and process intelligence.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
May 14, 2025Don’t let cheap tokens fool you; true AI agent costs hide in compute, orchestration, APIs, security. Plan now or pay later.
Highlight Report
August 10, 2023eva is almost equivalent to a human associate in some dimensions with add-on benefits.
Point of View
August 09, 2023When the demand for innovation arrives coupled with the demand to cut costs, a switch to open-source RPA solutions is likely to prove tempting.
Market Impact Report
July 25, 2023In challenging times, enterprises seeking greater operations visibility and efficiencies quickly turn to process intelligence.
Point of View
July 18, 2023Generative AI is coming and you need to rethink how to work at the higher end of the spectrum and find yourself a role in this new reality.
Point of View
July 13, 2023In the GenAI frenzy, Krista’s AI iPaaS solution aims to orchestrate enterprise AI with security and governance at the forefront.
Point of View
July 07, 2023SHL is on a quest to tackle technical debt with its TalentCentral platform by partnering with Virtusa for a managed services engagement.
Highlight Report
July 05, 2023Publicis Sapient is expanding geographic footprint through acquisitions, adding capabilities, & local capabilities along the way.
Highlight Report
June 30, 2023NewgenONE IDP goes beyond simple data extraction and focuses on how data helps in gaining business intelligence.
Highlight Report
June 27, 2023Despite the hype, automating across the software development lifecycle takes more than a splash of generative AI.
Point of View
June 20, 2023To propel its next growth phase, UiPath must center its narrative around the demands of the Generative Enterprise™.
Highlight Report
June 08, 2023Bain & Company is partnering with, and investing in, former HFS Hot Vendor Ashling Partners to help enterprises scale automation.
Point of View
May 26, 2023HFS interview with Ian Barkin on how he sees the process intelligence space evolving.
Highlight Report
April 13, 2023Creating an autonomous enterprise is a when-not an if. Clearly, leadership is trying to configure the right solutions to get there.
Point of View
March 17, 2023How Xerox is leveraging Workato to realize its ambition to create autonomous processes.
Highlight Report
March 03, 2023Complex processes need scalable decision engines that can easily cut through complexity, and Rainbird delivers on its promise.
Highlight Report
February 07, 2023A more effective collaboration between IT Operations teams and automation can reduce the risks of cloud-native transformations
Highlight Report
January 19, 2023Content-centric integrated technology can simplify information flows and unleash the potential of OneOffice™.
Market Vision Paper
January 16, 2023Advancing AI technologies are poised to shake up the outsourcing world.
Highlight Report
January 12, 2023Organizations can gain valuable insights from domain-specific finance automation over and above benefits of speed and efficiency.
Competitive Intelligence
January 12, 2023A look at how Virtusa performed in the HFS Horizons: Automation Service Providers, 2022.
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