A collection of the latest views of the HFS analyst team on automation and process intelligence.
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
Top 10 Report
November 15, 2021Analysis of the best providers of Pega Services firms across execution, innovation and voice of the customer criteria.
Point of View
November 12, 2021Technology is rarely what’s lacking when it comes to sustainability. You have more options than you realize.
Highlight Report
November 11, 2021The highlight describes the rationale for Cognizant's acquisition of TQS
Highlight Report
November 09, 2021WorkFusion is linking up with SS&C to replace document-heavy, labor-intensive insurance processes with data-led automation
Top 10 Report
November 08, 2021New analysis and ranking of leading data and decisions services suppliers - part of our HFS OneOffice Services Top 10 series.
Data Viewpoint
November 05, 2021We asked 13 leading service providers which automation vendors had the greatest customer impact
Point of View
November 04, 2021Digital-first and human-centered design is the foundation of differentiated CX
Point of View
November 03, 2021Enterprises must develop a holistic ransomware response strategy, balancing technology alongside people and processes.
Highlight Report
November 02, 2021Automation services company Roboyo adds North American scale to boutique excellence with its acquisition of JOLT.
Point of View
November 01, 2021We organized a digital roundtable bringing together industry titans to understand how insurers are driving “straight to digital.”
Top 10 Report
October 20, 2021New analysis and ranking of the native automation services capabilities of 12 leading providers.
Highlight Report
October 20, 2021Appian’s acquisition of a process-mining business sets it on course to design-discover-automate at an all-in-one price.
Highlight Report
October 20, 2021Blue Prism is due to become part of Tibco—if shareholders agree a $1.5 billion deal. What should customers think?
Data Viewpoint
October 18, 2021Automation’s value proposition may once have been cost-cutting, but now enterprises see automation as more fundamental.
Point of View
October 12, 2021Agile promised accelerated software development and innovation for the business, but 20 years later it has failed to deliver.
Point of View
October 08, 2021Enterprise leaders need to keep their automation providers focused on what they do best.
Market Analysis
October 08, 2021This report analyzes publicly announced ITMS and BPO contracts in Q2 2021.
Market Analysis
September 28, 2021A monthly rollup of merger and acquisition activity.
Point of View
September 16, 2021How XpertRule's clients are improving CX and EX in tandem.
Point of View
September 15, 2021We connected with Sourcepoint and one of their clients to understand how they are revolutionizing mortgage servicing together.
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