A collection of the latest views of the HFS analyst team on automation and process intelligence.
August 26, 2025Compliance executives waiting on AI legislation to tell them how to behave are already falling behind customer and market needs.
August 04, 2025The biggest barrier to AI success is the weight of legacy systems and outdated processes.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 19, 2025Flat-rate pricing wins because it offers peace of mind, not savings—buyers value certainty most.
Highlight Report
September 08, 2021AML RightSource is on a mission to be the go-to firm for financial crimes mitigation services fueled by M&A
Highlight Report
September 03, 2021AntWorks is back squarely focused on IDP with an enhanced out-of-the-box proposition, a new marketplace, and a ‘new’ CEO, too
Highlight Report
September 02, 2021Ashling is the latest PE-backed automation services specialist to climb aboard the acquisition party train with Machina
Point of View
August 30, 2021This POV provide an overview of key security considerations when deploying a Robotic Process Automation environment.
Highlight Report
August 30, 2021BP3 is the newest RPA services specialist that can offer enterprise customers the reassurance of scale.
Point of View
August 27, 2021Ransomware attacks on healthcare is rampant; regulations and enterprise capabilities are insufficient. So consumers to own data.
Point of View
August 25, 2021Are ecosystems, outcomes, and diversity the keys to successful tech adoption? Read on.
Point of View
August 24, 2021The HFS Symposium panel Discovering Data underscored the sentiments that investments in data would increase significantly.
Point of View
August 24, 2021The HFS OneOffice™ Digital Symposium hosted an executive panel discussing the challenges and opportunities in 2021.
Point of View
August 24, 2021How Celonis is helping clients get past legacy silos and meaningfully embed the Triple-A Trifecta.
Point of View
August 24, 2021How Bayer and Deutsche Post are aligning people, process, and change to make automation native.
Point of View
August 19, 2021How freight business TFG Transfracht built in the adaptability and interoperability to succeed in digital ecosystems.
Point of View
August 13, 2021An engaging digi-side chat between Azeem Azhar and Phil Fersht on the intersection of technology and society.
Point of View
August 13, 2021The value of emerging tech is how we apply it to solve real-world problems.
Point of View
August 12, 2021Read the key findings of the Native Automation panel at HFS Symposium 2021.
Point of View
August 11, 2021Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.
Point of View
August 11, 2021Panel discussion to discuss some of the key future aspects of the outsourcing industry.
Highlight Report
August 05, 2021Salesforce adds to its enterprise portfolio with an RPA provider of its own.
Highlight Report
July 30, 2021TCS Cognix aims for an integrated technology architecture to help enterprise clients get beyond their patchwork of technologies.
Point of View
July 29, 2021The time is now to replace analog work methods with the OneOffice mindset & work culture.
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