Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.
July 30, 2025An assessment of how mortgage service providers drive innovation and deliver value across three strategic horizons.
September 16, 2025This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.
August 27, 2025For BFS leaders, responsible AI must be the price of admission, not a bonus feature, when choosing a tech or services partner.
August 25, 2025Financial crime is getting smarter, and frankly, the manual processes of conventional KYC simply can’t keep up.
Point of View
August 27, 2014We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive conducted during
Point of View
June 30, 2014In a lead up to our upcoming HfS Retail Blueprint, we explore directional observations about the state of outsourcing in the retail vertical and the scope for
Point of View
May 17, 2014Updates and observations on the state of Dell’s technology-enabled insurance BPO portfolio in 2014, based on HfS analyst visits to Dell’s delivery centers
Point of View
April 16, 2014In this report, we examine the state of insurance innovation, highlighting key success factors and opportunities for buyers and service providers.
Point of View
April 10, 2014Ironshore, a rapidly growing US specialty commercial P&C insurance company, has redefined itself and is now executing on its future target operating model in a
Point of View
March 09, 2014With IBM’s portfolio shake-up, what are the implications for its BPO service lines?
Point of View
February 27, 2014Learn how the partnership of EXL and Kemper Insurance has created value in the mid-market Insurance segment.
Point of View
February 20, 2014IBM was recently acknowledged as a part of the Winner’s Circle in HfS' Insurance BPO Blueprint partly due to its efforts at bringing in new levels of into
Top 10 Report
February 04, 2014In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to L&A
Point of View
January 27, 2014HfS has announced its 2014 research agenda and industry-leading Blueprint Reports. The core theme for 2014 is centered on “Defining the Extended Enterprise
Point of View
October 30, 2013This document examines EXL's Q3 2013 results.
Point of View
October 21, 2013We present the key highlights of our conversation with Pankaj Kulshreshtha, Business Leader for analytics at Genpact.
Point of View
August 30, 2013The Affordable Care Act is changing the state of the healthcare industry, from how people buy health insurance to how care is delivered.
Point of View
August 06, 2013In the last few years, the scope and applicability of analytics within the insurance organization has grown exponentially beyond actuarial and underwriting.
Point of View
May 14, 2013This presentation focuses on insurance buyers' views, observations and intentions for 2013 and beyond, when it comes to IT Outsourcing (ITO) and business (BPO).
Point of View
April 30, 2013HfS Research concluded extensive research into the banking and financial services BPO market in Q3 2012. This document includes profiles from ten key BFS BPO
Point of View
March 29, 2013Outsourcing remains a strong preference while in-house delivery is showing strong indications of reduction.
Market Analysis
March 10, 2013IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017.
Point of View
March 04, 2013In this RapidInsight, we discuss the advent of state health insurance marketplaces, how they will work, and what they will look like.
Point of View
February 09, 2013With regulatory reform taking the front seat following the reelection of President Obama, the healthcare insurance industry is looking at a bumpy 2013.
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