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Horizons Report

HFS Horizons: Global Capability Centers (GCC) Services, 2026

Compare 24 GCC service providers on their ability to drive AI, innovation, and measurable enterprise outcomes.

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Point of View

The modern CFO must build the core before chasing the AI vision

Finance transformation won’t scale on vision alone. It needs resilient foundations and reimagined talent.

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Point of View

Indian GCCs must step up as strategic shock absorbers for enterprise disruption

Enterprises must reset expectations, raise performance, and rewire GCCs as transformation hubs or risk falling behind.

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Highlight Report

We need to talk about accent bias—the hidden productivity killer

Biases related to accents in spoken English are a productivity barrier restricting your talent pool - AI can break it down.

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Highlight Report

Hyderabad as a tech hub is scaling the AI ecosystem—enterprises should take notice

Hyderabad is rising fast with low risk, AI talent, robust infra, and cost advantage—rewriting India’s IT growth story.

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Point of View

Energy’s talent crisis continues: The sector must change, starting with transparency

The energy sector is not seen as either high-tech or sustainable.

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Point of View

The Next Frontier: Evolving business services into a growth engine

GBS moves from efficiency driver to trusted growth enabler.

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Point of View

Gumming up supply chains: US enterprises need to get their act together in 2025

The $19 billion supply chain sector is experiencing unprecedented challenges and opportunities.

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