A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Competitive Intelligence
January 02, 2024A look at how Aspire Systems performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how WNS performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Accenture performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Zensar performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Virtusa performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Competitive Intelligence
January 02, 2024A look at how Sonata Software performed in the HFS Horizons: Retail and CPG Service Providers, 2023
Point of View
December 20, 2023Our interview with Felix Langenbach, CFO of LVMH Japan, explains the significance of customer experience in the luxury goods industry.
Horizons Report
December 07, 2023This Horizons report analyzes the leading service providers in enterprise retail and CPG innovation.
Point of View
October 19, 2023Salesforce and IBM joined forces to unleash the OneEcosystem™ approach, emphasizing the importance of partnerships for innovation.
Highlight Report
October 11, 2023Administrative burdens constrain clinicians from practicing at the top of their license; technology can remediate the situation.
Highlight Report
October 05, 2023A berry brand recognized it must embrace digital transformation to maintain its top spot in the market.
Highlight Report
October 03, 2023Wipro's Medadvantage360 meets the needs of our seniors through technology, ensuring they get the care they need when they need it.
Market Vision Paper
October 03, 2023Capgemini’s Connected Enterprise creates an intelligent ecosystem to deliver enhanced business outcomes.
Highlight Report
September 12, 2023Rightpoint’s Total Experience approach binds CX, EX, and PX, connecting experience dots across the customer lifecycle.
Point of View
September 05, 2023GenAI could do more than just increase productivity; it can also enhance EX, making work more engaging and meaningful.
Highlight Report
September 01, 2023Cognizant’s engagement with the platform economy encompasses engineering, IT services, and business operations.
Highlight Report
August 25, 2023Genpact has cut the labor effort for insight in healthcare by 90% using GenAI.
Highlight Report
August 14, 2023ServiceNow drives new horizontal partnerships around automation and AI, with GenAI capturing the imagination of a hyped market.
Highlight Report
August 10, 2023eva is almost equivalent to a human associate in some dimensions with add-on benefits.
Highlight Report
August 07, 2023Magnox’s partners with Unit4 to expand its SaaS ERP to drive outcomes across finances, people, and reporting operations.
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