A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Point of View
March 27, 2020Enterprises looking for continual learning excellence, are likely to find success by partnering with providers who have made sizeable internal investments.
Point of View
March 27, 2020Cybercriminals are once again out in force, and just when you thought they couldn’t get any lower, they have quickly taken the opportunity to strike
Point of View
March 20, 2020A new value proposition for Tech Mahindra is “BORN”
Point of View
March 18, 2020With this wave of ransomware hitting local government organizations hard, security service providers should be looking to step forward to plug the evident gaps
Point of View
March 18, 2020In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must
Point of View
March 17, 2020Will Wipro be the next 'experience agency' to watch?
Point of View
March 09, 2020Come to Indian cricket’s digital rescue before others take the platform to show off their capability and attract talent from a global following.
Point of View
March 02, 2020HFS recently sat down with three of NICE’s finest to discuss the myths, reality, challenges, and opportunities in RPA and to understand the best route to and
Point of View
February 25, 2020In this PoV, we discuss how the client leaders can make the digital switch happen in their organizations by using engineering support services as key and with
Point of View
February 24, 2020The PoV analyzes the rationale behind the acquisitions in this space and provide pointers that service providers should keep in mind for Industry 4.0 focused
Point of View
February 19, 2020What you need to know about the opportunity (and risk) involved in this hot marketing services area
Point of View
February 19, 2020In February 2020, Cognizant announced its intention to acquire two companies to strengthen its Salesforce services portfolio. Here we take a look at the
Point of View
February 17, 2020Unless you have been living in a cave, it will have become clear that Accenture has been leading CISOs on a feeding frenzy through its multiple security
Point of View
February 14, 2020Organizations must learn to harness the power of immediate feedback, and for this, they need to find the right vendor.
Point of View
February 14, 2020Create intelligent interactions by using a human-first approach to designing digital associates.
Point of View
February 11, 2020In this POV we outline how customers and service providers can capitalize on market opportunities in the Workday services market in 2020.
Point of View
February 10, 2020Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
Point of View
February 07, 2020What you really need to know about “Retail’s Biggest Show”
Point of View
February 05, 2020TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
Point of View
February 04, 20202019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill
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