A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
September 01, 2025Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Point of View
February 11, 2020In this POV we outline how customers and service providers can capitalize on market opportunities in the Workday services market in 2020.
Point of View
February 10, 2020Part one of two: HFS CEO Phil Fersht talks with Mohit Joshi, President, Infosys, about the banking sector, the future of Infosys and the wider market.
Point of View
February 07, 2020What you really need to know about “Retail’s Biggest Show”
Point of View
February 05, 2020TCS's broader approach and various initiatives to tackle the shortage of skilled IT talents could pave path for peers
Point of View
February 04, 20202019 was a high-octane year for AntWorks as the firm's leadership laid critical groundwork for 2020, generating a lot of goodwill
Point of View
January 24, 2020A recent HFS roundtable in New York City supported by Wipro discussed the “straight to digital” trend from a Why? What? and How? perspective
Point of View
January 20, 2020HFS, with support from Capgemini, explores the power of the digitally augmented workforce
Point of View
January 13, 2020Microsoft recently announced the extension of Power Platform with robotic process automation (RPA) capabilities in Power Automate.
Point of View
January 13, 2020The utilities industry must give CX the attention it deserves, in amongst its focus on reducing operating costs, and growing top and bottom lines.
Point of View
January 09, 2020Cognitive assistants must be able to handle queries and form responses with precision, yet maintain social and cultural boundaries between humans and
Point of View
January 08, 2020For too long, service providers have focused on being everything to everyone - We take a look at how product-minded software development firm Nexient is taking
Point of View
January 07, 2020Integrated automation can enable a OneOffice experience by breaking down silos across an enterprises’ customers and employees
Point of View
December 23, 2019It doesn’t matter how many diverse hires you have if none are promoted and everyone leaves after a year.
Point of View
December 18, 2019HFS held a Capgemini-supported executive roundtable in Stockholm’s Grand Hotel. It brought finance and accounting leaders across multiple industries in the
Point of View
December 05, 2019HFS annouces their seven-year RPA manifesto - the industry's only realistic approach to the future success and longevity of RPA.
Point of View
December 04, 2019Biometrics will play a vital role in Cybersecurity – just look at the recent appointment of Leidos to handle a project with the UK Home office
Point of View
November 21, 2019Sourcing talent is getting harder for enterprises and service providers alike. We examine how Wipro Topcoder clients are benefiting from it's unique
Point of View
November 19, 2019The increasing frequency of state-sponsored cyberthreats is a worrying prospect. The era of cyberwarfare has begun, and enterprises and industry are credible As
Point of View
November 12, 2019Use AR, VR, and MR technologies to make your physical operation environments more efficient and create meaningful, immersive experiences
Point of View
November 11, 2019Augmented, virtual, and mixed reality (AR, VR, and MR) used in conjunction with AI are proving particularly useful for enterprises
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