A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
June 20, 2025Birlasoft helps Knorr-Bremse modernize e-commerce, cut support calls 40%, and boost global digital sales.
June 04, 2025Zeta empowers marketers with AI-driven control, simplifying MarTech with modular tools for personalization, speed, and agility.
Point of View
September 28, 2017Examining the key market trends in the Salesforce Services market.
Point of View
September 19, 2017How customer-centricity is core to changing the culture in & impact of Blue Shield of California on making health care family friendly and affordable.
Point of View
August 30, 2017An in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework.
Point of View
July 07, 2017These DumbOffice failures could seriously take some of these airlines over the edge and put them out of business.
Point of View
April 28, 2017A walk in the shoes of hospital employees during a design thinking workshop.
Point of View
December 05, 2016OneOffice is the endgame, where the digital enterprise can work in real time to cater for its clients' needs as they arise.
Top 10 Report
September 29, 2016This Blueprint is a spinoff of the previously published Contact Center Operations Blueprint, focusing on the digital elements of contact center BPO.
Point of View
June 26, 2016Our annual deep-dive report on the cyber threats faced by enterprises and the gaps they must overcome to build both brand and digital trust.
Point of View
June 15, 2016HfS takes an in-depth look at what the LinkedIn acquisition by Microsoft means for the HR market.
Point of View
June 07, 2016HfS will launch a Blueprint identifying the changing shape of the Recruitment Process Outsourcing market as it adapts to the As-a-Service Economy.
Point of View
May 02, 2016SuccessFactors recently hosted its Influencer Summit in San Francisco, which we cover here.
Point of View
April 22, 2016With data gathered in the upcoming HRaaS Blueprint, HfS lifts the lid to examine the maturity of analytics within HRO.
Point of View
April 11, 2016What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.
Point of View
March 18, 2016HfS came across a solution targeted to enable employees to easily set up and coordinate corporate-sanctioned programs for employee engagement.
Point of View
March 14, 2016HfS sets out the five golden rules IT executives must follow to increase their relevance and value to their organizations.
Point of View
March 11, 2016In recent years, the HRO market has seen numerous acquisitions. As 2016 continues, we see no signs of it slowing down.
Point of View
February 12, 2016Ultimate Software brings innovation to the HCM software market through its use of design thinking as well as predictive and prescriptive analytics.
Point of View
February 08, 2016IBM announced the purchase of German digital ad agency Aperto days after the acquisition of US based agency Resource/Ammirati.
Point of View
December 23, 2015Wipro makes an important acquisition in Viteos to extend As-a-Service capabilities and increase presence in Banking and Financial Services solutions.
Point of View
November 25, 2015HPE's BPS unit is making important investments to prepare for the As-a-Service Economy.
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