A collection of the latest views from the HFS analyst team on customer and employee experience.
June 11, 2025Assesses 24 benefits administrators on value, capability, GTM, and outcomes across the benefits value chain.
September 01, 2025Semiconductor companies must align partnerships and innovation to bridge the gap between partners and client goals.
August 20, 2025Straive earns the HFS Challenger title for evolving from content services to AI, analytics, & digital solutions across industries.
July 09, 2025Tariffs exposed brittle delivery models, pushing bold enterprises to automate, adapt sourcing, and build resilience.
Horizons Report
February 19, 2025An assessment of telecom service providers, addressing the why, what, how, and so what.
Highlight Report
January 10, 2025Empowering leaders to enhance fan engagements, strengthen connections, and create highly personalized, immersive experiences.
Point of View
December 03, 2024Nearshoring brings advantages to IT services by offering experienced talent in local time zones to drive business outcomes.
Data Viewpoint
November 26, 2024Top priorities for THL firms include new business models, ESP and data.
Point of View
November 22, 2024The future of decision-making lies in a shift from static dashboards to intelligent data conversations to drive workflows.
Market Vision Paper
November 21, 2024Firstsource is helping clients embrace the agentic AI opportunity.
Point of View
November 20, 2024GenAI plus customer data platforms highlight the potential power of “and”
Market Impact Report
November 12, 2024HFS Research, in partnership with Cognizant, surveyed 151 US mid-tier FS firms to understand their unique needs in a post-SVB world.
Point of View
November 11, 2024GenAI transformation isn’t only enhancing marketing—it’s redefining it.
Point of View
November 11, 2024As technology investments drive more fan engagement and, subsequently, more revenue, all major sports franchises will follow suit.
Point of View
November 07, 2024As formal DEI programs fade, embedding inclusive practices into core business operations becomes crucial for sustainable growth.
Point of View
October 28, 2024Procurement faces operational issues, data challenges, and talent gaps, however, leaders can add value with ecosystem partners.
Point of View
October 15, 2024A leader’s success or failure hinges on relationships, and employees are deeply aware of this.
Highlight Report
September 27, 2024At its annual Dreamforce event in California, Salesforce officially unveiled Agentforce, an allin-one agentics and Gen AI solution.
Highlight Report
September 16, 2024AI adoption risks employee discontent. Cognizant balances efficiency and experience using design, AI, and data.
Highlight Report
September 10, 2024Xerox is overcoming dramatic business model changes with the help of the TCS business-in-a-box model.
Point of View
August 26, 2024The ‘Future of Retail’ framework professes a customer-oriented paradigm enabled by tech.
Data Viewpoint
August 21, 2024Banks must select their approach carefully to ensure continuously evolving systems.
Point of View
August 08, 2024E&U leaders must adapt to sector convergence, integrating renewables, smart grids, and IoT, or face obsolescence.
Point of View
August 08, 2024Train your way out of AI skills debt or prepare for a war for talent only those with the deepest pockets can hope to win.
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