HFS on Digital Engineering Services

A collection of the latest views from the HFS analyst team on digital engineering services.

More HFS Engineering Services Research

Operational Playbook

Care delivery must adopt AI strategically to survive the 21st century

US hospitals are at risk of closure due extreme financial distress. Their CIOs can alleviate challenges by smartly enabling AI.

Highlight Report

Without industry-native operational autonomy, you’ll just keep babysitting copilots

Scaling agentic AI requires industry-native context and trust architecture, Infosys–Anthropic partnership aims to solve for both.

Challenger Series

HFS Challenger: IGT Solutions

IGT Solutions earns the HFS Challenger title for industrializing AI-led CX across complex, regulated operations.

Point of View

BFSI CIOs, stop modernizing in circles and simplify the core to gain an AI edge

Banks are investing heavily in legacy modernization, but are unsure if these reduce complexity or simply move it around.

Highlight Report

Hitachi Cyber moves to address CISO needs for resilient security across OT, IoT, and IT

At the Hitachi Cyber Summit 2026, the firm articulated its efforts to go all-in on securing the convergence of IT and OT.

Highlight Report

Rackspace-Palantir partnership offers CIOs a rapid route to AI at scale

Rackspace and Palantir partner with the promise of scaled productionized AI with hard ROI attached.

Highlight Report

Treat infrastructure as the AI control plane or watch transformation stall

Infrastructure must become the AI control plane - governing cost, trust, and performance across the enterprise.

Innovation Case Study

US lender rewires collections, cost, and compliance with Firstsource UnBPO

Firstsource helped a leading US non-prime lender to build an AI-ready recoveries model without touching core systems.

Point of View

EU enterprise leaders must use the new trade deal to scale GCCs in India

European Union (EU) enterprises will find India-based GCC decisions easier to approve, faster to staff, and simpler to run.

Highlight Report

CxOs: Force Hitachi to prove GlobalLogic and HDS actually work as one partner

Hitachi has to prove that the merger of GlobalLogic and HDS can be executed without destroying what makes them valuable.

Challengers' Code

Tear up your Tier-1 playbook: How Quinnox is rewiring enterprise service delivery

Rethinking AMS performance: A challenger model for faster resolution and leaner operations.

Point of View

Legacy modernization is a competitiveness issue, and CIOs must own the fix

CIOs must accelerate modernization using platforms as AI won’t deliver exponential value if it’s layered on top of legacy.

Take 5 Report

Business and process owners: Operationalize context for scalable, enterprise-grade AI

AI value will remain stalled until enterprises operationalize an industry- and business-context-first operating model.

Highlight Report

HCLTech’s silicon stack investments show why ER&D must “shift left” to thrive

Products are becoming software-defined while ER&D is getting commoditized, pushing service providers to shift left toward silicon.

Point of View

CIOs must pay for outcomes, not hours, on modernization programs

Enterprises must shift from effort to outcome and value-based commercial models to stop overpaying for modernization programs.

Point of View

AI is now the force behind legacy modernization; embrace it or stay stuck

Enterprises must embrace AI as the orchestrating layer of legacy modernization if they want to become an AI-driven enterprise.

Highlight Report

EdgeVerve wants you to stop layering tools and start orchestrating outcomes

EdgeVerve wants to orchestrate fragmented estates to deliver business outcomes.

Challenger Series

HFS Challenger: Argano

HFS has launched the Challenger Series to identify, evaluate, and highlight leading Tier 2 providers in the IT services space.

Point of View

Fix legacy operating models before they block your AI ambitions

Enterprises buried in technical debt will be locked out of the next wave of AI-native value creation unless they repay it.

Take 5 Report

Escape the code-heavy models inflating tech debt

New research from HFS and Unqork serves as a wake-up call for CIOs and CTOs bleeding budget on integration and managed services.

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