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Competitive Intelligence

TELUS International: Customer Experience Services Capabilities, 2024

A look at how TELUS International performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Transcom: Customer Experience Services Capabilities, 2024

A look at how Transcom performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Alorica: Customer Experience Services Capabilities, 2024

A look at how Alorica performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

TTEC: Customer Experience Services Capabilities, 2024

A look at how TTEC performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Competitive Intelligence

Cognizant: Customer Experience Services Capabilities, 2024

A look at how Cognizant performed in the HFS Horizons: Customer Experience Service Providers, 2024

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Highlight Report

Randstad Digital drives digital innovation with tech and talent synergy

Randstad Digital is poised to make its mark in the digital transformation landscape.

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Point of View

GenAI breathes new life into IDP but will eventually replace it

Enterprises continue investing in intelligent document processing (IDP) as they dig deep to find productivity gains by reducing reliance on paper and improving

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Point of View

Future-proof finance: Nordic region finance leaders are at the helm of change for the AI revolution

Nordic F&A leaders must prioritize tech modernization and transformation with the right talent and partners.

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Market Impact Report

Insurers must confront the reality of their CX and move beyond transactional mindsets

400 insurance leaders weighed in on the state of customer experience in their industry and outlined their plans to transform it.

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Highlight Report

A partnership paradigm: Accenture and Vodafone’s shared services 2.0 strategy

Accenture invested $160M to acquire a minority stake in the Vodafone Group and create a joint commercial shared services entity.

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Hot Tech

Hot Tech Digest – Top tech firms to watch (March 2024)

The Hot Tech Digest presents a curated selection of innovative startups that have captured the attention of analysts at HFS.

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Hot Tech

Hot Tech Digest – Top Tech Firms to Watch

The monthly Hot Tech Digest curates and analyzes notable tech startups, highlighting companies shaping the future of the industry.

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