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Emerging technologies could have really helped manage COVID-19…if we’d only had some smart leadership

Soap and social distancing are the best answers that humankind has had thus far to COVID-19. But what about all the technological advancements that we’ve

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Point of View

In the most uncertain of times, CFOs must turn to analytics and AI to shine a light on the way forward

COVID-19 has created a burning platform for finance leaders to embrace analytics and AI for the best chance of success.

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Point of View

To automate processes effectively, you need to understand them. RPA software vendors double-down on process discovery

Automation Anywhere (AA) is the latest RPA software vendor to hop on the process discovery bus.

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Point of View

Enterprise AI leaders must consider the “AI HI Five” – five critical evaluation criteria for AI service partners

This POV lays out the HFS perspective on the five critical capabilities that will help your enterprise pick the right AI implementation partner to drive success

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Point of View

BYOAI (build your own AI): Enterprise leaders must evaluate low-code AI platforms to alleviate the talent crunch

Discuss how business teams can use low-code AI development platforms to overcome the talent crunch in this domain

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Point of View

Optimize manufacturing processes by finding the “golden batch”—before spending big on digital

Don’t end up with a million-dollar AI program that gets lost in the weeds and forgets the simple stuff.

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Point of View

Enterprise AI leaders must consider two ways to scale up the low-code AI platform leverage

Discuss how low-code AI platforms can help to increase the productivity, process accuracy, service quality, and efficiency of the overall business.

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Point of View

Leverage AI solutions to optimize cost and improve control strategy for upstream O&G operations

This PoV enables oil and gas companies to evaluate the AI solutions that they can implement for upstream oil and gas to achieve cost reductions and overall

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Point of View

CX Providers must shift to digital integrated business services – Teleperformance’s TAP framework shows them how

In this PoV, we highlight some of the key initiatives and client engagement details of Teleperformance and recommend pathways that other service providers must

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Point of View

Focus on fully delivering on your ambitious insurance vision, says industry voice of the customer research

Insights from the voice of the customer research conducted as a part of the HFS Insurance Top 10 report.

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Point of View

Providers must act; creaking IT and emergence of mid-tiers means competition for BFS deals ramps up

Service providers have a chance to be BFS’ knights-in-shining-armour but the arena is competitive due to the ongoing success of mid-tier providers.

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