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Point of View

How Sourcing Can Change What Engagement Means in Healthcare

Changes in healthcare provide a catalyst for changing the nature of (out)sourcing relationships as well. Here's an example of how Sutherland changed from to a

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Point of View

What Can Digital Do? Agility, Analytics and Mobility for Life Sciences & Healthcare

HCL recently highlighted its approach to "connecting dots" in the health care and life sciences ecosystem including solutions using digital technologies and its

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Point of View

Will Partnerships and Mergers Breathe Life into Consumer Health Engagement?

Sourcing providers increasingly tap into the specialty expertise of consumer health engagement players to gain more insight and connection with consumers and of

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Point of View

Wanted: Insurance Carriers to Lead the Charge on As-a-Service

BPaaS needs a reinvention for insurance—expanding the scope of services, the technical architectures and the business imperatives beyond cost savings to speed

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Point of View

Why SaaS Vendors Need a Definitive Robotic Process Automation Strategy

The new Intelligent Services capability from SAP SuccessFactors shows the way that SaaS vendors are responding to the rising importance of robotic process

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Point of View

Oracle Acquires Maxymiser: Is this ‘Max’ Personalization at Scale?

Oracle’s recent acquisition of personalization and behavioral targeting firm Maxymiser is in line with our vision of the emerging “end-to-end” ecosystem,

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Point of View

Xerox Adds to its Rubik’s Cube for Healthcare Solutions

Xerox adds capability for population health, care management & consumer engagement­­ with RSA Medical. Is it also rethinking for an As-a-Service approach

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Top 10 Report

HfS Blueprint Report: Insurance As-a-Service 2015

The HfS 2015 Insurance As-a-Service Blueprint is a refresh on our 2014 assessment with an additional focus on the role of As-a-Service platforms and commercial

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Point of View

The Other Shoe Drops in the US Healthcare Insurance Market

Anthem’s acquisition of Cigna, announced yesterday, creates a triopoly in the US healthcare market, where less than a month ago five separate healthcare the

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Point of View

Did the Next Big Thing in Healthcare Just Die?

The most exciting recent development to appear in our As-a-Service universe was the announced deal between Health Net and Cognizant.

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Competitive Intelligence

EXL Blueprint Profiles

A collection of the individual HfS Blueprint profile pages for 6 different Blueprints on EXL from 2015 back to 2013 that captures key strengths of the service

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Competitive Intelligence

IGATE Blueprint Profiles

A collection of the individual HfS Blueprint profile pages for 8 different Blueprints on IGATE from 2015 back to 2013 that captures some of the capabilities is

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