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Point of View

Mosaic and WNS: Co-creating smarter and intelligent insurance operations

Co-created ops are insurers’ new edge. Mosaic and WNS show how smarter, scalable models beat legacy limits.

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Highlight Report

Stop building blind agents; fix your context problem first

Agentic AI doesn't fail because models are weak or tech is unproven. It fails when you don't share the realities of your business.

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Highlight Report

Stop feeding AI garbage—Antworks’ Insurants helps insurers trust their data

AntWorks’ Insurants offers insurers a practical path to high-quality, AI-ready data.

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Highlight Report

Institutional complexity is killing your growth; here’s how to fight back

Xceedance helps insurers break the cost–complexity curve through digital intelligence and human expertise.

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Highlight Report

Insurers, stop asking ‘why AI’ and start proving ‘how’

To unpack the how, HFS Research, in partnership with IBM, brought 17 top insurers to a New York boardroom.

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Market Impact Report

The Zero Office: Reinventing the banking back office as a growth engine

This report with Iron Mountain aims to understand whether BFSI organizations are ready to face disruption or become irrelevant.

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Market Impact Report

Reinvent L&A for the AI-digital era with the next-gen BPS model

HFS Research with DXC take a deeper look at how leading NA L&A insurers are navigating entrenched operational constraints.

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Highlight Report

Modernize your TPA operations with a scalable, cloud-native blueprint for L&A

Discover how WNS embeds AI at the core of insurance operations, enabling agility, compliance, and enterprise scalability.

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Point of View

Now’s the time for insurers to rebuild, not just report, with IFRS 17

Insurers must move beyond compliance to turn IFRS 17 into a competitive advantage.

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Point of View

Revol One Financial® and Genpact prove greenfield is a route to rapid innovation

Revol One Financial has joined forces with Genpact to rapidly rebuild itself from the ground up with a greenfield approach.

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Point of View

Sutherland calls on insurers to place AI-driven CX at the core of their transformation

Embedding CX at every stage of the transformation journey is essential for building lasting impact and competitive differentiation.

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Competitive Intelligence

EXL: Insurance Services Capabilities, 2025

A look at how EXL performed in the HFS Horizons: Insurance Services, 2025

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