HFS Research developed the Digital OneOffice and critical imperatives of an OneOffice strategy to help enterprises design and create successful transformational experiences. We use this model to define how companies must adapt their operations to be more customer-centric, agile, and intelligent in today’s environment. The Digital OneOffice is where teams function autonomously across the front-, middle-, and back-office functions to promote broader processes with real-time data flows that support rapid decision making. It’s where the front, middle, and back offices will cease to exist—they will be, simply, OneOffice.
August 11, 2021 Whether talking to analysts, customers, or investors, up-and-coming service and tech providers must focus on business outcomes.
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