Point of View

Focus on business outcomes marks HFS Hot Vendors

August 11, 2021

Whether talking to analysts, customers, or investors, up-and-coming technology and business services providers need a relentless focus on business outcomes – a central theme of the entire HFS Digital Symposium held in June.

There’s no template for creating a conversation around business outcomes – but it was a consistent pillar for our Hot Vendors as a select six battled to be voted the HFS OneOffice Hottest of the Hot Vendors in a shark-tank-style shoot-out at our Symposium.

Our Sharks considered:

Amplo Global is an AI-driven platform to benchmark, model, measure, and roadmap strategic initiatives. We recognize Amplo Global as an HFS Hot Vendor because it promises to measure and monitor the OneOffice experience.

Ashling Partners embodies our visions for the Triple-A Trifecta of automation, AI, and analytics, and OneOffice, in bringing together the front, middle and back officers around customer and employee experience. It also embodies traits that mean so many enterprise clients prefer to deal with a smaller, specialist service provider; it invests in relationships, creates genuine partnerships, and focuses on outcomes.

Container-Solutions helps clients navigate the complexity of the journey toward Cloud-Native. While the team has an intricate understanding of the new technology capabilities, their sweet spot is focusing on culture, people, and processes. It is here where value can be created, but where so many projects fail.

Rainbird meets needs when simpler, rule-based automation, won’t do and where “industrializing” AI is still a distant aim. Usability makes Rainbird a step forward in decision-making automation, and multiple glowing client references reflect the investment Rainbird makes in its partnerships. Rainbird knows how to sell into enterprises with engineering and industry-specific expertise, making it a fantastic partner for advisory and system integrator firms.

RPA Supervisor is a OneOffice Hot Vendor because of a commitment to helping enterprises scale automation through its “single pane of glass” tooling that enables analytics, orchestration, and all-importantly 24×7 management. HFS views it as a control tower for RPA.

XpertRule offers the ability to generate more data-driven decision-making and automate complex customer interactions – a game-changer in the world of contact center operations. XpertRule empowers agents by improving their ability to perform more complicated tasks and ultimately to serve the customer better – aligning with our OneOffice vision where both front and back-office.

Watch the Hot Vendors session

You can read other POVs and a comprehensive ebook about the Symposium, plus watch video highlights of the two-day event, here.

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